Shipping Information

  • Orders placed in the United States and Australia

Standard Shipping (12-15 days): FREE
Priority Shipping (10-12 days): $2.99

Delivery Schedule: Deliveries are made Monday to Friday, between 8:00 AM – 6:30 PM.

Non-Working Days: Orders are not shipped on weekends or public holidays.

Once your order has shipped, you will receive a confirmation email containing your tracking number and carrier details.

  • Shipping Timeframes

Average shipping time within the U.S. is between 3 to 7 business days.
Please note that delivery times may vary slightly depending on weather, courier delays, or seasonal demand.

If your order has not arrived after 15 business days, please contact us at
info@vibravae.com and we will be happy to assist you.

  • Order Tracking

Once your order is shipped, you will automatically receive a tracking number via email.
Please allow up to 48 hours for tracking updates to appear after dispatch.

If you cannot locate your tracking number or experience issues with tracking, please email us at
info@vibravae.com
Include your full name, shipping address, and order confirmation number so we can locate your order quickly.

  • Our Guarantee

At VIBRAVEA, customer satisfaction is our top priority.
We stand by the quality of our products and ensure safe, timely delivery of every order.

  • If your order is lost or damaged in transit, we will send you a replacement free of charge.

  • If you are not satisfied with your purchase, you may return it for a full refund or replacement according to our Returns & Refund Policy

Please note that refunds are not available for free promotional items, however, replacements will be provided if such items are lost or arrive damaged.

Replacements for damaged free items can be requested within 7 days of receiving your order.

  • Important Notes

  • We are not responsible for incorrect shipping addresses provided by customers. Please verify your details before checkout.

  • Once an order is shipped, address changes cannot be made.

  • Severe weather or peak shipping seasons may cause slight delays beyond our control.

  • Orders marked as “Delivered” by the carrier are considered completed deliveries. If your package cannot be located, please contact the carrier first, then reach out to us for assistance.

  • Contact Us

If you have any questions or issues related to your shipment, please contact our support team at:
info@vibravae.com
We’re happy to help ensure your VIBRAVEA experience is smooth from checkout to delivery.